“Fast feedback loops expose the real tension between user value and team capacity. ”

Instrument discovery like delivery: short cycles, clear hypotheses, and a visible backlog of learning.

“The quietest users are often the first to churn because they stop asking for help. ”

Track silent cohorts with lightweight check-ins before the account goes dark.

“Notes are not an archive; they are a sensemaking interface you can iterate on. ”

Treat snippets as prompts for future questions, not static quotes.

“Decision latency isn’t just a leadership problem—it’s a product feature that users feel. ”

I should track the time from insight to shipped change as part of the UX, not just a team metric....

“If you want a deep work habit, you need rituals that reduce the friction of starting. ”

Designing the entry ritual matters more than optimizing the schedule.

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